The terms that apply when you book any service with Güven Plumbers.
These Terms & Conditions ("Terms") govern the supply of plumbing, heating and related services by Güven Plumbers ("the Company", "we", "us") to its customers ("the Customer", "you"). By engaging the Company to perform any work, the Customer agrees to be bound by these Terms.
1.1 All quotations issued by the Company are valid for a period of thirty (30) days from the date of issue, unless expressly stated otherwise in writing.
1.2 Once a quotation has been accepted by the Customer, the price quoted shall be fixed, save where additional or unforeseen work becomes reasonably necessary in order to complete the engagement. In any such event, the Company shall notify the Customer and obtain agreement to the additional cost before such further work is undertaken.
1.3 The Company shall not commence chargeable work without first providing a clear quotation that has been accepted by the Customer.
2.1 Payment for all works carried out is due on completion of the work, regardless of the amount, unless it has been formally agreed in writing between the Company and the Customer that payment is to be made by a specific alternative date.
2.2 Accepted methods of payment include Visa, Mastercard, American Express, Apple Pay, bank transfer and cash.
2.3 The Company reserves the right to charge interest on overdue invoices at a rate of 4% per annum above the Bank of England base rate, accruing daily from the due date until full payment is received, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
3.1 The Company guarantees its workmanship for a period of twelve (12) months from the date of completion of the work, subject to fair use and proper maintenance by the Customer.
3.2 Manufacturer warranties on parts, equipment and appliances are separate from this workmanship guarantee and may extend beyond the twelve-month period. The Company shall inform the Customer of any such applicable warranty at the point of installation.
3.3 The workmanship guarantee shall not apply where defects arise from misuse, neglect, unauthorised modification, or works carried out by a third party following our completion.
4.1 The Customer may cancel a booked appointment up to twenty-four (24) hours prior to the scheduled appointment time without incurring any charge.
4.2 Cancellations made within twenty-four (24) hours of the scheduled appointment time may incur a call-out fee, particularly in the case of emergency bookings.
4.3 In the case of emergency call-outs, where an engineer has been dispatched and is en route to the Customer's premises, the call-out fee shall be payable in full in order to cover the engineer's time and travel, irrespective of any subsequent cancellation by the Customer.
4.4 Emergency call-outs cannot be cancelled without charge once an engineer has commenced travel to the Customer's premises.
5.1 The Customer is responsible for ensuring safe and reasonable access to the work area at the time of the scheduled appointment.
5.2 The Company reserves the right to refuse to commence or continue with any work where, in the reasonable opinion of the engineer, conditions present an unacceptable risk to health or safety. Such conditions include, but are not limited to, the presence of asbestos, structural instability, or unsafe electrical installations.
5.3 Where work is refused on safety grounds, the Company shall document the reason and may provide a quotation for any remedial works required before the original engagement can proceed.
6.1 The Company maintains public liability insurance to the value of £2,000,000. The Company's total liability in respect of any single incident shall be limited to the amount recoverable under that insurance policy.
6.2 The Company shall not be liable for indirect, consequential or economic losses, including but not limited to loss of income, loss of business opportunity, or the cost of alternative accommodation, save where such liability cannot be excluded under applicable law.
6.3 Nothing in these Terms shall operate to exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded.
7.1 Should the Customer be dissatisfied with any aspect of the service provided, the Customer is invited to contact the Company in the first instance on 07719 522450 or via the contact form on this website.
7.2 The Company shall acknowledge any complaint within twenty-four (24) hours of receipt and shall endeavour to resolve the matter within fourteen (14) days.
7.3 Where a satisfactory resolution cannot be reached, the Customer may refer the matter to the Company's trade body or seek independent arbitration.
8.1 The Company collects only such personal information as is reasonably necessary for the provision of its services, including the Customer's name, address, contact details and payment information.
8.2 Personal information shall not be shared with third parties save where such disclosure is necessary for the fulfilment of the service (for example, payment processors and parts suppliers) or where required by law.
8.3 The Customer may, at any time, request a copy of, correction of, or deletion of their personal data held by the Company, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
9.1 The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay arises from causes beyond its reasonable control, including but not limited to acts of God, severe weather, fire, flood, civil unrest, government action, or industrial dispute.
10.1 These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
10.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Last updated: May 2026
If anything in these terms isn't clear, just give us a call or send a message — we're happy to explain.
