Put people first
Keep people away from the leak, especially if water is close to electrical fittings or the ceiling is bulging. Do not touch wet switches, sockets or appliances. Only operate an electrical isolator if it is safe and dry to reach; otherwise keep clear and get urgent professional help.
Stop the water, if you can safely reach the valve
Close your internal stopcock by turning it clockwise. It is often under the kitchen sink or near where the supply enters the property. Do not force a seized valve. If you cannot isolate the leak, call a plumber and contact your water supplier if you need help with the incoming supply.
Call for help
Call 07719 522450 and tell us where the leak is, whether the water is isolated and whether electrics are affected. We’ll confirm availability and an estimated arrival time.
Reduce damage without taking risks
Once it is safe, move items away from the affected area and use towels or a container to catch water. Do not stand under a bulging ceiling or operate electrical cleaning equipment in a wet area. If you can safely reach a dry heating control, switch the heating off and follow the appliance instructions.
Record the damage
When safe, take photographs and keep repair receipts. Check your own insurance policy and tell your insurer what has happened; cover and excesses differ. Ask us for details of the work carried out.
After the repair
Have affected electrics checked by a qualified electrician before use. Drying, water-damage repairs and reinstatement may need separate specialists. Ask what is included in the plumbing quotation.